We rolled out a new system in May, a four-year effort. It sucked.
One of the biggest suckages is that with the old system, I had complete access to everything, because I had to support it and administer it. There was nothing I couldn't do.
In the four years of rolling out the new system, corporate decided that all access like that would be revoked for field MIS groups (me). The new process is, something breaks, I have to request specific access to troubleshoot and fix, then that access is revoked again when I'm done.
Several problems with this:
1. They won't give me blanket access, and usually, when something breaks, I don't know exactly what it is. I have to do a little digging. But when I request elevated access, it has to be very specific, as in "I want to look at this file in this directory." I can't even ask to look at everything in a directory, so what happens is, I put in a request to do *one* thing, that's not where the problem is, then I have to put in a request to do the next thing where I suspect the problem is, and so on. My ratio to submitting requests versus fixing the problem is about 50:1.
2. Requests have a one day turnaround, and every time I submit one, some other corporate tech grabs it, and I have to explain all over again what I'm doing.
3. My user community and my managers still expect immediate resolution, even though they're all fully aware of how the new security procedures affect us. Yesterday, my manager told me he was tired of hearing me bitch about this (I'd just gotten my ass chewed by another manager because something wasn't fixed yet) and all I could say was that I was getting equally tired of being bitched *at* for things out of my control.
It's 8:45AM, I'll start my day at 9AM, and I know by 9:15AM, I'll have at least four people yelling at me about this again.
"There is no bad weather, only bad clothes." - Unknown